Returns a collection of Support Tickets on your Account. Support Tickets can be both tickets you open with Linode for support, as well as tickets generated by Linode regarding your Account.
This collection includes all Support Tickets generated on your Account, with open tickets returned first.
Authorizations
personalAccessToken
oauth
account:read_only
Query Parameters
page
Type:
[integer]
>=
1
Default:
1
Default:
1
The page of a collection to return.
page_size
Type:
[integer]
25..500
Default:
100
Default:
100
The number of items to return per page.
Request Samples
Response Samples
Responses
Support Ticket Open
POST
https://api.linode.com/v4/support/tickets
Open a Support Ticket.
Only one of the ID attributes (linode_id, domain_id, etc.) can be set on a single Support Ticket.
Authorizations
personalAccessToken
oauth
account:read_write
Request Samples
Request Body Schema
database_id
[integer]
The ID of the Managed Database this ticket is regarding, if relevant.
description
Required
[string]
1..65000
characters
The full details of the issue or question.
domain_id
[integer]
The ID of the Domain this ticket is regarding, if relevant.
firewall_id
[integer]
The ID of the Firewall this ticket is regarding, if relevant.
linode_id
[integer]
The ID of the Linode this ticket is regarding, if relevant.
lkecluster_id
[integer]
The ID of the Kubernetes cluster this ticket is regarding, if relevant.
longviewclient_id
[integer]
The ID of the Longview client this ticket is regarding, if relevant.
managed_issue
[boolean]
Designates if this ticket is related to a Managed service. If true, the following constraints will apply:
No ID attributes (i.e. linode_id, domain_id, etc.) should be provided with this request.
The ID of the NodeBalancer this ticket is regarding, if relevant.
region
[string]
The
Region ID for the associated VLAN this ticket is regarding.
Only allowed when submitting a VLAN ticket.
summary
Required
[string]
1..64
characters
The summary or title for this SupportTicket.
vlan
[string]
The label of the VLAN this ticket is regarding, if relevant. To view your VLANs, use the VLANs List (
GET /networking/vlans) endpoint.
Requires a specified region to identify the VLAN.
volume_id
[integer]
The ID of the Volume this ticket is regarding, if relevant.
vpc_id
[integer]
The ID of the VPC this ticket is regarding, if relevant.
Response Samples
Responses
Support Ticket View
GET
https://api.linode.com/v4/support/tickets/{ticketId}
Returns a Support Ticket under your Account.
Authorizations
personalAccessToken
oauth
account:read_only
Path Parameters
ticketId
[integer]Required
The ID of the Support Ticket.
Request Samples
Response Samples
Responses
Support Ticket Attachment Create
POST
https://api.linode.com/v4/support/tickets/{ticketId}/attachments
Adds a file attachment to an existing Support
Ticket on your Account. File attachments are used to assist our
Support team in resolving your Ticket. Examples of attachments
are screen shots and text files that provide additional information.
The file attachment is submitted in the request as multipart/form-data.
